A Message to Our Valued Owners:

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

Subaru of America, Inc. (Subaru) has decided that a defect which relates to motor vehicle safety exists in certain 2020-2022 model year Legacy and Outback vehicles.

Your vehicle may be equipped with defective Occupant Detection System (ODS) sensors on the front passenger seat, which may result in an internal short circuit. If this happens, the supplemental restraint system (SRS) warning light will illuminate and the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.

Subaru is in the process of acquiring the parts to perform this repair. At this time, Subaru is prioritizing the repair of vehicles which have an illuminated supplemental restraint system (SRS) airbag system warning light in the instrument panel due to a limited supply of parts. Sufficient parts to begin repairs for all affected vehicles are estimated to be available in the second quarter of 2025, at which time Subaru will send you a follow up letter and will replace the ODS sensors in your vehicle at no cost to you. The timing is subject to change based on actual parts availability.

WRA-24 Safety Recall FAQs:

Q: What should I do?
A: If the supplemental restraint system (SRS) airbag system warning light is illuminated in your instrument panel, your vehicle may be experiencing symptoms related to this safety recall. Please contact your authorized Subaru retailer for further diagnosis and refrain from allowing passengers in the front passenger seat until the diagnosis is complete.

If the supplemental restraint system (SRS) airbag system warning light is not illuminated, once you receive a follow up letter from Subaru notifying you that the replacement parts are available, please contact any authorized Subaru retailer to make an appointment to repair your vehicle.

Q: What will Subaru do?
A: Subaru is in the process of acquiring parts to perform this repair. At this time, Subaru is prioritizing the repair of vehicles which have an illuminated supplemental restraint system (SRS) airbag system warning light in the instrument panel due to a limited supply of parts. Sufficient parts to begin repairs for all affected vehicles are estimated to be available in the second quarter of 2025, at which time Subaru will send you a follow up letter and will replace the ODS sensors in your vehicle at no cost to you. The timing is subject to change based on actual parts availability.

Q: What Subaru models are involved?
A: Certain 2020-2022 model year Legacy and Outback vehicles.

Q: Do I need to make an appointment?
A: Yes. If the supplemental restraint system (SRS) airbag system warning light is illuminated in your instrument panel, your vehicle may be experiencing symptoms related to this safety recall. Please contact your authorized Subaru retailer for further diagnosis and refrain from allowing passengers in the front passenger seat until the diagnosis is complete.

Q: How much will this safety recall repair cost?
A: This repair will be performed free of charge at any authorized Subaru retailer.

Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this safety recall repair free of charge for you.

Q: Can I have this safety recall repair performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this safety recall repair free of charge for you.

Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this safety recall repair.

Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Ownership Update from the list of topics.